Return Policy

Operated by Supracyn Private Limited · Last updated: June 2026

We do our best to ensure your order is delivered correctly and in good condition. Because we dispense medicines, returns are governed by safety and regulatory requirements as set out below.

Reporting a problem

If you receive an incomplete, damaged, or incorrect order, please notify Suprameds Customer Support immediately, or within 10 working days of receiving the products. We are unable to accept liability for delivery issues reported after 10 working days.

If a package appears damaged at the time of delivery, please do not accept it — refuse delivery at your doorstep and inform us. Please check your order carefully on receipt.

When we accept returns

We are happy to accept a return if:

• you received item(s) that do not match your order;
• the item(s) were damaged in transit, or there was a shortage (such deliveries should be refused at the doorstep); or
• the item(s) are due to expire within 3 months of delivery.

Replacement of a damaged item is subject to stock availability. Where no replacement is available, a refund will be issued.

Conditions for returns

• Items must be returned in their original manufacturer's packaging, with labels and barcode intact.
• Only fully unused, sealed strips/bottles can be returned.
• The batch number on the returned product must match the sales invoice.
• The original sales invoice must accompany the return.

What we cannot accept

For patient safety and under pharmacy regulations, we cannot accept returns of:

• partially used strips or opened bottles;
• temperature-controlled or storage-sensitive products (vials, injections, vaccines, pen-fills, etc.);
• products that have expired after purchase;
• a second return request against the same product/order.

We are also unable to offer replacements or exchanges for: Injections, Health Monitors & Equipment, and Ortho Support. In addition, certain products are marked on their product pages as non-returnable; these cannot be returned or exchanged.

Cancellation policy

An order can be cancelled within 24 hours of placement, or while its status remains "Order Placed." Once an order is approved or marked "Shipped," please contact Customer Support at +91 76749 62758 for a cancellation request. If the request is received before the order is shipped, a full refund will be processed. In such cases, the refund is made within 48–72 business hours of the cancellation request.

Refund policy

We are happy to issue a full refund where:

• you received a defective item;
• the item was lost or damaged in transit; or
• the item was past its expiry date on delivery.

The mode of refund may vary by circumstance. For Credit/Debit Card, Net Banking, or cash payments, please allow 7–10 working days for the credit to reflect in your account; this timeline is governed by banking processes outside our control.

How to request a refund or return

Email or WhatsApp us your order details and the reason for your request:

Customer Support / Grievance Officer (Mr. Kranthi) Email: support@supracyn.in · Phone/WhatsApp: +91 76749 62758 Supracyn Private Limited (Suprameds), H.No. 7-1-277/113 (242/C), 3rd Floor, ESI Hospital Back Side, BK Guda Park, SR Nagar, Vengalrao Nagar, Sanath Nagar, Hyderabad – 500038, Telangana, India

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